How can you deliver better outcomes and lower cost?
We call it the Florence multiplier effect: manage 5 to 10 times as many patients per care manager and deliver measurably better clinical outcomes.
Here are some examples where Florence has achieved that:
- Reduced hospital admissions and readmissions by 75% while reducing F2F and phone calls by 71% for chronic comorbid asthma patients
- 64% of patients moved from uncontrolled to controlled hypertension in a virtually fully automated program and NPS of 96 (exceeding top decile in US healthcare)
- 46% reduced colonoscopy cancellations and outstanding patient satisfaction in a fully automated program
Florence has proven her effectiveness in managing chronic conditions, hospital discharge and TCM and pre and post procedure care.
Check out our pathways here.
Automation: What Challenges Do You Want to Solve?
Florence helps our customers deliver better outcomes while reducing the cost per care managed patient, and, given the much lower cost of Florence, customers are looking to more effectively manage rising risk and ensure quality and financial success in the future.
Here are some examples of how Florence supports customers to:
| Objective | Challenges | Solution |
|---|---|---|
| Reduce Cost of Current Care Management | Care management teams are expensive to staff and train | Implement automation to reduce workload, streamline patient interactions, and lower operational costs |
| Improve Outcomes of Care Management | Nurses and care managers face distractions, struggle with routine work, and may not always follow protocols consistently | Standardize patient interactions with automated guidance, ensuring adherence to protocols and reducing variability in care |
| Manage Rising Risk Without Cost Exploding | Current efforts focus only on the highest-risk patients, leaving rising-risk patients unmanaged, which impacts long-term financial viability | Expand proactive outreach to rising-risk patients using scalable, automated engagement that prevents escalation |
| Improve Patient Satisfaction/CAHPS, Reduce Churn | Delivering a high-quality patient experience while controlling costs is challenging | Use personalized, automated engagement to improve patient satisfaction and retention without increasing staff burden |
Plug Florence into your EHR.
Automating discrete parts of workflow often results in frustrated providers: Florence is designed to simply plug into your EHR (Epic, Cerner/Oracle, Athena…) for round-trip automation.
For details see here.
Yes, the AI is safe.
Florence has managed the care of over 250,000 patients via more than 25 million interactions. Key to our success is our Protocol + AI Architecture which combines evidence-based clinical protocols (100% controlled by clinicians) and a sophisticated AI solution that is able to interpret patient intent.
For details see here.
AI Nurse better than a human? Yes and No
Like you wouldn’t ask “is a calculator is better than a human?’ Florence, like the calculator is a tool that significantly increases the productivity of a human. She is exceptionally good at delivering routine care day in and day out, engaging patients and being available 24/7. She is empathetic and human-like, but not there to replace those all-important human encounters or appointments in the office 😉.
Key to Florence’s success is her persistence; she does not get pulled away by higher priorities, nor is she at risk of burnout. Instead she will follow a protocol of engagement, monitoring and management 24/7, available to answer questions from patients whenever they want to ask.
Depending on the patient and protocol, she may follow up several times per day for someone recently discharged from hospital.
Proven to boost patient satisfaction and outcomes, Florence automates routine care, while alerting human colleagues only when necessary, saving significant clinical time.
ROI: What does it cost? Less than 1/10th of an FTE
We have developed several ROI calculators for different care settings, patient cohorts, and provider payment-models to assess the full benefit of Florence.
Get in touch with the team and they can send you an ROI calculator tailored to your operations.
Typically, the choice facing our customers is whether to hire (or replace) one nurse or care manager or spend 1/10th and ‘employ’ Florence.
