- 64% reduction in number of patients with Stage 2 hypertension, 17 mmHg drop in systolic BP
- 25% of patients with Stage 1 hypertension brought to normal / elevated state
- 95.7% patient NPS score
A blossoming partnership between clinical staff, patients and Florence, the AI nurse automating care management via text, has been key to the hypertension successes being achieved by Lackey Clinic, Virgina. Thanks to Florence gathering patient BP readings, appointments are far more fulfilling for patients and clinicians resulting in 72% of Stage 2 hypertensive patients controlling their blood pressure to improve at least a stage, with an average 17mmHg drop in systolic and 9mmHg drop in diastolic blood pressure, and an overall 144% increase in patients whose blood pressure is now in the normal or elevated range.
85% response rate to BP reading requests
The number of patients enrolled on one of Florence’s hypertension protocols is increasing quarter on quarter with patients actively responding to Florence’s blood pressure reading requests. The combination of blood pressure reading requests, educational nudges and medication adherence checks is engaging patients and Florence is achieving an 85% response rate to the twice-weekly reading requests demonstrating patients’ increased awareness in their blood pressure levels and giving clinicians a clearer picture of their patients’ health improving communication and enabling more productive appointments.
“Now because the data is already reported to us, I can have a targeted conversation about how are you doing? How are your numbers? Do you need a medication change versus a conversation about just getting you to have some data and information available for me.” Seema Naik, Head of Connected Care, Lackey Clinic
Raised awareness from regular self-monitoring, motivated patients to better adhere to their treatment plans and medication, and make lifestyle modifications.
“Florence would send me tips and recommendations on what foods to eat, it’s nice getting that daily text, so today I’m going to try and implement that into my diet.”
Sustained patient engagement achieves even better BP improvement
Engagement is strong across Spanish and English speaking cohorts, and while the English speaking cohort showed slightly higher overall engagement at 60%, those patients active on the Spanish protocol tended to be active for a longer duration of time.
The longer patients are engaged and submitting readings the better the results achieved. While average systolic blood pressure reductions peaked at three months of using Florence for the total patient cohort, patients with the most improved blood pressure readings submitted an average 21 weeks of readings.
100% of patients initially diagnosed with Stage 2 hypertension who continued submitting readings through 24 weeks dropped one or even two stages as the diagram below illustrates.
Outstanding patient satisfaction with an integral member of a dedicated team.
“I have seen nothing but care from the staff at Lackey so if they are recommending that you use Florence, absolutely I would give it a try…you won’t regret it…and if anything you have someone texting you every day.” Ms Davila, Lackey patient
Patient satisfaction with Florence is riding high too with patients completing the protocols submitting an NPS score of 95.7 (anything above a 70 in healthcare is regarded as outstanding). They appreciated the guidance and reassurance Florence provides, connecting them with their healthcare team, building a more accurate picture of their blood pressure and nudging them towards positive and achievable lifestyle choices, in a manner that saves patients and clinicians valuable time.
According to Jennifer Miller, Director of Customer Success at Generated Health, “It’s the winning combination of dedicated staff going that extra mile for their patients while Florence keeps patients engaged and more understanding of their condition.”
“I think all of those smaller touches combined with the bigger picture of how we envision Florence helping us is what makes it successful.” Seema Naik, RN, Lackey Clinic
For details on how Florence can deliver hypertension management success for your team.
Contact:
Eric Bender ebender@generatedhealth.com
John Griffiths john.griffiths@generatedhealth.com
Kylie Dentith kylie.dentith@generatedhealth.com
