Gastroenterology Procedure Prep (GI)
Better patient prep proven to reduce cancellations
Reduction in Poor Preparation
50%
Fewer care coordination hours needed
30%
Reduced cancellations
48%
Patient NPS Score
85%
How does it work?
Florence saves clinicians time and lost revenue from avoidable cancellations by supporting patients as they prepare for GI procedures including colonoscopy, endoscopy,or CapsoCam. With patients automatically assigned to a protocol as soon as their procedure is booked, Florence guides them through the preparation with real time instructions via text, ensuring no contraindications with medication, and logistics such as transport and appointments are confirmed, minimizing risks of unnecessary cancellation.
Florence answers patient queries and reassures them, significantly reducing the volume of avoidable calls, while flagging any potential issues to clinicians.
Patients are much better prepared physically, mentally and logistically for their procedure.
Quality metrics such as BBPS and withdrawal time improved meaning more procedures are completed more efficiently.
Clinicians have clearer sight of the pipeline with patients prompted to confirm in sufficient time to reschedule if necessary.
Fewer costly no-shows as patients feel connected throughout the preparation process, with questions answered and opportunities offered to raise concerns.
Loved by patients. Appreciated by busy clinicians
“Great experience! I never had either procedure before and I was a little nervous, but you made it very smooth. The text messaging was very helpful and I didn’t feel like I was alone through the process.”
“Having Florence text me with instructions on what to do when, was so much better than a piece of paper stuck to the fridge.”
Arrange a Demonstration
Discover how Florence can integrate into your workflow and reduce cancellations and clinical workload.
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