Privacy
Generated Health (US), Inc. (“Company,” “we,” “us,” or “our”) is a technology company that helps healthcare organizations improve the health of their patients and members through automated clinical conversations via text. We understand that you care about how your personal information is collected, used, and shared (“process”) and we are committed to protecting your privacy. This privacy notice describes how we collect, store, use and share your information when you use our services (“Services”). This includes but is not limited to when you: communicate with our digital nurse Florence via text, access our public website using an internet browser or mobile device, or use any other Company application.
By using our Services, you acknowledge you have read and understood this Privacy Policy. If you do not agree, please refrain from using our Services. If you have any questions or concerns, please contact us at info@generatedhealth.com.
Personal Information That We Collect
We collect information from Customers, who are health professionals, as well as from Patients or Consumers who use our application Florence, for the purpose of providing our Services. All information that we collect may identify you, such as your name, phone number, and email address, and is considered personal information.
Please note that as a Consumer or Patient user of Florence, you can opt out of the Services at any time.
Below is specific information that may be collected from you:
When Information is Collected | Personal Information Collected |
Visiting our public website using the internet | We may automatically collect IP address, location, language, hardware and software details, links clicked, and content viewed. When a visitor performs certain functions on our website, we may, for marketing purposes, also collect name, email address, phone number, and address. |
Professional users of the Florence application | Name, e-mail address, mobile phone number. This is required to control access to the Services. |
Consumer or Patient users of the Florence application | Name, date of birth, gender, mobile phone number, health condition (for example diabetes). This is required to make sure we communicate the right messages to the right patients. |
Consumer or Patient users of the Florence application – Patient Generated Health Data | Information that you provide by text messaging. while using Florence to track and monitor your health, including health data such as blood pressure or blood glucose level. This also includes health and other questions you text us. This is required so we can provide the right advice or appropriate messages to you. |
Consumer or Patient users of the Florence application | We collect information about the general use of the Florence application over time. This is required so we can understand how patients engage with the application and how we can improve the application |
How We Use This Information
Your information will be used or processed to deliver or improve our Services, to communicate with you, for security and fraud prevention, or to comply with any applicable laws. We process your personal information for a variety of reasons, depending on how you interact with our Services.
Professional users of Florence provide personal information to identify you when you log in to your account; this allows us to provide you with our Services.
Consumer or Patient users of Florence send and receive information for the purpose of self-care; this allows us to communicate with you via text messaging to improve and/or maintain your health and supplement your health care.
Visitors of our public website may provide information for the purpose of learning about our Services; this enables us to contact you to respond to client inquiries and requests or to learn more about Florence, and to improve our content and the site or service.
We may also use de-identified and aggregated data for research and analysis purposes.
When Your Collected Information is Shared
We do not share your personal information with third parties other than as follows:
- with third party vendors (e.g. cloud hosting services), consultants, and other service providers who work for us and need access to your personal information to do that work
- to comply with laws or to respond to lawful requests and legal processes
- to protect the rights and property of our users, medical partners, business partners and affiliates, and others, including to enforce our agreements, policies, and terms of use
- in an emergency to protect the personal safety of our users.
We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
We do not share your personal information with providers of public AI services or Large Language Models (LLMs) such as OpenAI or Google Gemini.
We may share your information during negotiation of any merger, acquisition, bankruptcy, dissolution, or transaction involving the sale, transfer, divestiture of all or a portion of our business or assets to another company.
We do not disclose, sell, or share any personal information to third parties for any business or commercial purpose. Generated Health (US), Inc. will not sell or share personal information in the future belonging to website visitors, users, and other consumers.
How We Keep Your Information Safe
We are committed to protecting the security of your personal information. We use industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. These industry standards include administrative, physical, and technical measures designed to safeguard information under our control. When we collect, maintain, use or disclose your personal information, we will do so using systems and processes consistent with information privacy and security requirements under applicable federal and state laws including HIPAA.
While we take great care to protect your personal information, we cannot guarantee that cybercriminals, hackers or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. You should only access our Services within a secure environment.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize such information. If this is not possible then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Collecting Information from Children
We do not knowingly collect or use personal data from children under 13 years of age. If a child under 13 years of age has provided us with personal data, their parent or guardian may contact our privacy officer.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in privacy practices, laws and best practice. The new version will be given a revised date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you by prominently posting a notice of such changes or by directly sending you a notification.
Your Privacy Rights
You have the right to request access to the personal information that we collect from you, modify that information, or to know how your personal information is used. You have the right to request the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as our compliance from a legal obligation, or any processing that may be required to protect against illegal activities.
If you have questions or comments about this notice, or requests related to your personal information, please email us at info@generatedhealth.com
Also please contact us if you would like a copy of this notice in Spanish or another format.
