Florence, the AI nurse, is already proving what’s possible through frequent – often daily – interactions with patients via simple text:
- 67% fewer CHF readmissions
- 75% fewer hospital visits by diabetes patients
- 64% of patients reaching controlled blood pressure
As COVID-19 accelerated telehealth, AI is now redefining how we deliver lower-cost, higher-quality care.
If you as a senior decision maker believe in “practising at the top of your licence” — this is your moment to step-up:
- Test AI care automation: Don’t wait for another upgrade. Start piloting and learning now – organisational inertia is your biggest risk
- Become a better ‘human’: Coach your team to deliver fewer but better human interactions —AI will give you richer data about your patients and notify you when to get involved
- Keep iterating: Don’t bury your head in the sand (“Oh my patients will not talk to a chatbot”). This is a journey; what AI cannot do today without human support, it most probably will be able to do tomorrow
You need to be ready. Your patients, your team — and yes, your finance director—will thank you.
From Burnout to Breakthrough
Overworked professionals are spending too much time on repetitive, low-value tasks. Nurses and care managers often report that only a fraction of their time—some say less than 30%—is spent on work aligned with their training.
The AI Nurse is changing that…some Real-World examples:
- Automated reminders: “Please send me your BP”, “Have you booked a GP appointment since you were discharged?”
- Intelligent feedback: “Your blood pressure is creeping up, are you taking your medication?” “Sorry you are experiencing side-effects, I will let the team know”.
- Proactive, conversational lifestyle advice: “Are you being able to limit the amount of salt in your diet?”
- Augmenting the team: “I am sorry to hear, I will tell your care team, and they will contact you”
- Prepping the patient: “Before your appointment, please can you answer these questions?”
Why Patients Love Florence
We have the data to prove it. Our AI Nurse is exceptionally well received by patients of all ages and conditions:
- Net Promoter Score consistently over 85. Top 10% for healthcare
- 97% say it is “easy to use” – simple via text, no app, no fuss
- Press Ganey reports extraordinary qualitative feedback
Here is a representative sample of patient feedback:
- “I felt looked after.”
- “She checked in every day—no one else does that.”
- “Florence me dio confianza y tranquilidad.”
- “Es fácil de usar y no me siento solo.”
- “I know it’s not a real person, but she answered all my questions ;-)”
- “Florence helped me get my prescription sorted”
Why Nurses Love Her Too
Florence does not replace nurses—she is an effective tool for the care team. She handles the repetitive groundwork, freeing human clinicians to do what they love and do best: connect, decide, and care.
Florence collects data and helps nurses prioritise their time where it is most valuable.
Imagine a patient call by the nurse starting with:
“Florence told me you are having side effects from your new medication – let’s talk about it”
“I can see your BP hasn’t improved as expected but you are taking your medication —let’s figure it out”
“Florence told me your oxygen is nearly empty—let’s fix that.”
Letting AI take the routine isn’t about job loss—it’s about liberation. The AI becomes a member of the care team, letting skilled professionals shine and enjoy their job.
Why CFOs are Smiling? 90% Less Cost than an FTE
- Better outcomes → fewer avoidable and unnecessary hospital visits
- Higher patient satisfaction → stronger engagement / referrals / volume
- Staff productivity up 5x to 10x → serious savings
She is available 24/7, she is never sick or on holiday. Hiring the AI Nurse typically costs less than 1/10th of the cost of a clinical member staff.
Don’t Wait for a Better Fax Machine
The future won’t wait. Clinging to manual tasks is the opposite of practising at the top of your licence. If we really value clinical judgment, empathy, and human connection, why are we spending time chasing BPs, sending reminders, or repeating standard education?
Let’s reserve the human touch for where it matters most.
