News & Insights
Between Visits: How AI Messaging Is Reshaping CKD Care
Community nephrology pilot demonstrates how AI-assisted SMS can improve CKD patient engagement, reinforce guideline-directed therapy, and support performance in risk-bearing and value-based care models. Chronic kidney disease doesn’t progress because of what happens during office visits – it progresses because of what happens between them. Yet most nephrology practices operating
How Florence Works and Uses AI
Executive Summary Florence uses AI in a safe and controlled way. Florence does not use AI to generate messages to patients; this removes the risk of hallucination and other typical AI safety concerns. Our architecture combines: The configuration of all of Florence’s actions is 100% controlled by our customer’s clinical team. Florence is not a typical conversational AI chatbot. The LLM
Medicare & MA Attribution Files Are on the Way – Are You Ready?
As Medicare value-based care success becomes more challenging, patient attribution & engagement have become the most important drivers of performance. When new attribution files arrive, many organizations face a familiar challenge: Attribution isn’t just administrative – it shapes who’s responsible for patient engagement, care coordination, and performance in value-based programs.
Hypertension: 8 weeks to control
A Health IT Director’s Journey with Florence “I think all clinicians should consider using Florence for their HTN and pre-HTN patients.” From Assumptions to Action Thanks to participating in one of three Florence programs at Marshall Medical, Lēya Eddy, a 56-year-old Director of Informatics, successfully brought her Stage 2 hypertension
Maternity Success with “Go Flo Fridays” at Great Western Hospital
Great Western Hospital’s Maternity Department has recently celebrated their first anniversary with Florence helping expectant mothers to monitor their blood pressure during pregnancy. Both parents and hospital staff met in the delivery suite to celebrate and discuss their experiences with local newspaper, The Swindon Advertiser, with Florence and the staff at
Practising at the Top of Your Licence…In an AI-Powered World?
Florence, the AI nurse, is already proving what’s possible through frequent – often daily – interactions with patients via simple text: As COVID-19 accelerated telehealth, AI is now redefining how we deliver lower-cost, higher-quality care. If you as a senior decision maker believe in “practising at the top of your
Engaging the Disengaged: Florence Transforms Blood Pressure Monitoring in Bedfordshire.
Case Study: Emma Debbage, Practice Manager at West Street Surgery The introduction of Florence at West Street Surgery has transformed Practice Manager, Emma Debbage and her team’s management of their hypertensive population, enabling them to reach previously disengaged patients and focus on those most in need of intervention, maintain their
5-10x Your Care Management Productivity
How can you deliver better outcomes and lower cost? We call it the Florence multiplier effect: Manage 5 to 10 x as many patients per Care Manager and deliver measurably better clinical outcomes. Some examples where Florence has achieved exactly that: Reduced hospital admissions & readmissions by 75% while reducing face-to-face
Simply Plug AI Nurse Florence into Epic and Other EHRs
Think of Florence, the AI Nurse, as a trusted member of your clinical team—fully integrated into your workflow and your EHR. With just a click, you can refer one or multiple patients to Florence directly from your EHR. Once referred, Florence takes charge based on the selected protocol: engaging, managing,
Average of Three Appointments Saved per Hypertensive Patient in Staffordshire
“Not only the number of contacts, but the time taken to diagnose hypertension and effectively manage hypertension in a timely manner has helped patients and the practice.” Dr Sonnathi, Tunstall Primary Care Saving clinicians time Florence is helping clinicians save time and avoid unnecessary appointments by shifting responsibility for hypertension
Patient Engagement. The Holy Grail – How to scale it?
In September 2024, Dr. Mark Stephan, Chief Medical Officer at Equality Health, and Ingolv Urnes, CEO of Generated Health, came together for an engaging fireside chat. Their conversation explored Equality Health’s ground-breaking strides as a leader in value-based care (VBC), the challenge of patient engagement, and the role of Florence,
Higher Patient Engagement Sooner as Opt-Out Goes Live
Patient Opt-Out will replace Opt-In as the default policy for UK Florence customers from 1 October 2024, ending unnecessary confusion around the need to consent, and enabling patients to benefit from Florence’s clinical conversations from the moment they are put on Florence by their health provider. With recent changes in
