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Transforming patient engagement in Virginia

In the ever-evolving landscape of healthcare, finding the balance between virtual, patient-centered, and outcome-focused care is a widespread goal. Real, sustained behavior change in patients is one of the most challenging things to offer and measure, especially when so many are managing multiple chronic conditions such as hypertension, diabetes, and COPD. Generated Health embarked on a transformative partnership to tackle the two most pressing problems in healthcare today: a deficit in patient engagement and limited clinical resources with Lackey Clinic in Yorktown, VA.

A proud member of the Virginia Association of Free and Charitable Clinics (VAFCC), Lackey Clinic is dedicated to offering skilled, compassionate care to a medically disadvantaged local population. Much like other healthcare centers, Lackey Clinic grappled to educate and empower patients to take an active role in their health while also supporting them in managing chronic conditions and averting complications with their current clinical resources.

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Enter Florence by Generated Health which revolutionizes patient engagement by going back to the basics and meeting patients where they are. Using SMS text messaging, Florence automates clinical conversations with patients. Florence sends patients reminders, asks for health data, and provides feedback and education. With Florence’s helping hand, patients are empowered to effectively manage chronic conditions, adhere to treatment plans, and stay seamlessly connected to their healthcare providers. Florence is more than just a communication tool; it is a dedicated member of the care team, simplifying interactions between healthcare providers and their patients. Florence aims to be the guiding light in patients’ healthcare journeys, enhancing clarity and efficacy in patient engagement.

Lackey Clinic, known for successfully integrating digital tools into their care model, swiftly embraced this partnership and began to note a significant impact on their ability to diagnose new conditions, improve acute episodes, and reduce unnecessary ER visits. Dr. Jill Cottel, the clinic’s medical director, acknowledges the unique challenges they face and it was precisely the complexity of their patient population that necessitated a solution like Florence. Currently, Lackey is utilizing Florence to manage hypertensive, pre-diabetic and diabetic patient populations and has plans to expand into SDOH (Social Determinants of Health) assessments.

In conclusion, Florence offers a simple, straightforward solution in an ever-changing healthcare landscape. It bridges the gap between appointments, bringing forth a new era of patient engagement and improved clinical outcomes. Patients who utilized Florence report feeling cared for and supported throughout the process. Across diverse patient populations, Florence consistently elevates the standard of patient care. Healthcare organizations that have integrated Florence have seen remarkable transformations: increased patient engagement, improvement in clinical outcomes, decreased hospital re-admissions, and more efficient resource allocation. With Florence, patients are better equipped to self-manage their chronic conditions and lead healthier lives.

As we journey forward in healthcare, let the partnership between Lackey Clinic and Generated Health serve as an inspiring testament to the positive impact that innovative solutions can have on the lives of patients and the dedicated professionals who care for them.

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